PrivateStay emails you when something happens that involves you, like a booking request, a new message or a review. You decide which of these you want to receive.
Where to find your settings
Go to Dashboard → Account → Notifications. Each kind of email has its own switch. Tap it to turn that email on or off. The change is saved straight away, so there is no save button.
You can also get there from an email. Every email you can turn off ends with the line "Don't want emails like this? Turn them off." The link opens your settings with that kind of email at the top, and it works without signing in.
Everything starts switched on
Every email is on to begin with. Nothing changes until you turn something off yourself.
Emails you can turn off
Which of these you see depends on whether you host, stay, or both.
Messages is an email when someone sends you a new message.
Access requests tells a host when someone asks to see their page, and tells a guest when a host approves their request.
Reviews covers reviews you receive, and the reminders to write one after a stay.
Weekly summary is for hosts: a weekly look at how your page is doing, or a reminder while your page isn't live yet.
Tips and news from PrivateStay is for hosts: getting-started tips while you set up your page, and occasional news about PrivateStay.
Broadcasts from hosts are messages a host sends to everyone who follows their page.
Letters from hosts are newsletters and offers a host sends to the people who follow their page.
Emails that are always sent
Some emails can't be turned off, because someone is waiting on them or because we are required to send them. Your settings list them too, so you can see what they are.
For hosts, that means booking requests and anything that changes a booking: cancellations, date changes, payment check-ins, and problems with a connected calendar app. A guest is waiting on your answer, so these always arrive.
For guests, that means your bookings: confirmations, changes, arrival details and payment reminders from your host.
For everyone, it means emails about your account and its security (signing in, resetting your password), your plan and billing, changes to our terms, and messages from the PrivateStay team.
What happens when you turn an email off
Turning an email off only stops the email. Messages, access requests and reviews still appear in your dashboard, so nothing is lost. You can turn any email back on whenever you like.