Your plan is managed from Dashboard → Account, in the Plan & billing section.
View your current plan
The Plan & billing section shows:
- Your current plan (Free, Plus, Pro, or Portfolio)
- Your Founding Owner status and number, if you have one
- Your locked-in price, if you're on a paid plan
Upgrading or switching plans
- Go to Dashboard → Account → Plan & billing
- Choose the plan you want and confirm
If you already have a paid plan, switching between Plus, Pro, and Portfolio is instant from this section — your account updates immediately, and any Founding Owner pricing you hold carries over to the new plan where it applies.
If you're upgrading from Free, you'll be asked to add a payment card. Depending on how billing is set up for your account, your card may be saved and your plan activated without an immediate charge — if that's the case, you'll get an email explaining exactly what was saved, your locked-in price, and when charging will begin. We never charge a card without telling you first.
What happens when you downgrade or cancel
- Downgrading or cancelling a paid plan does not delete anything. Your listing content, photos, and translations are preserved.
- Features beyond your new plan's limits (extra properties, extra photos, extra languages, and so on) become inaccessible until you upgrade again — nothing is deleted, just hidden until you're back within your plan's limits.
- The one exception: files shared in messages are stored for 30 days on the Free plan. Files uploaded while on a paid plan will be permanently deleted 30 days after downgrading.
Refund policy
Subscription fees are generally non-refundable, except where required by law. If you believe you've been charged in error, contact us at hello@privatestay.club.
Questions about billing
If anything about a charge, an invoice, or your locked-in price looks off, contact us at hello@privatestay.club and we'll sort it out.