Your plan is managed from Dashboard → Account, in the Plan & billing section.
View your current plan
The Plan & billing section shows:
- Your current plan (Free, Plus or Pro)
- How many properties your plan covers, and any extra properties you've added
- Your Founding Owner status and number, if you have one
- Your locked-in price, if you're on a paid plan
Upgrading or switching plans
- Go to Dashboard → Account → Plan & billing
- Choose the plan you want and confirm
If you already have a paid plan, switching between Plus and Pro is instant from this section. Your account updates immediately, any Founding Owner pricing you hold carries over to the new plan, and your extra properties stay with you.
If you're upgrading from Free, you'll be asked to add a payment card. Depending on how billing is set up for your account, your card may be saved and your plan activated without an immediate charge — if that's the case, you'll get an email explaining exactly what was saved, your locked-in price, and when charging will begin. We never charge a card without telling you first.
What happens when you downgrade or cancel
- Downgrading or cancelling a paid plan does not delete anything. Your listing content, photos, and translations are preserved.
- Features beyond your new plan's limits (extra photos, extra languages, and so on) become inaccessible until you upgrade again. Nothing is deleted, just hidden until you're back within your plan's limits.
- Your properties are never removed. Extra properties stay when you switch between Plus and Pro. If you move to Free, every property and its content is kept, but you can't add another property until you're back on Plus or Pro.
- The one exception: files shared in messages are stored for 30 days on the Free and Plus plans. Files uploaded while on Pro will be permanently deleted 30 days after downgrading.
Refund policy
Subscription fees are generally non-refundable, except where required by law. If you believe you've been charged in error, contact us at hello@privatestay.club.
Questions about billing
If anything about a charge, an invoice, or your locked-in price looks off, contact us at hello@privatestay.club and we'll sort it out.